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Terms and conditions
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Terms of the Official London 2012 Auction
Bids place in the Official London 2012 Auction are binding and can only be retracted under special circumstances, including:
- You make a typographical error when placing the bid amount and have contacted us immediately at info@memorabilia.london2012.com to retract your bid
- You submit a valid bid retraction request not less than 12 hours before the auction closes.
- New item information was added which changed your understanding of the item for which your bid was placed.
- You cannot reach the seller via email.
You cannot retract a bid if:
- You placed bids on a similar item.
- You have changed your mind.
- You state that you cannot pay for the item.
- You submit a bid retraction request less than 12 hours before an auction closes.
To retract a confirmed bid, you must contact info@memorabilia.london2012.com with your request. Please include the item listing number and the reason for the retraction. All bid retraction requests received less than 12 hours before an auction closes will not be processed regardless of the reason. All bid retraction requests received without a valid explanation will not be processed. Bidders who retract their bids may not place new bids on that item. It is up to the discretion of the Official London 2012 Auction whether or not your bid retraction request will be accepted.
Please note that all auctions feature overtime bidding, which means that bidding will continue until the designated end time or until 2 minutes after the last bid, whichever comes later.
Example: If the auction is set to end at 4:00pm and a bid is placed a 3:59pm, the auction is extended for 2 more minutes and will be set to close at 4:01pm. If another bid is placed between 3:59 pm and 4:01pm, the auction will be extended for another 2 minutes after the last bid. This process will continue until there are no bids placed within any of the extended periods of time, the expiration of which shall result in the auction officially closing.
Innovative Sport Limited reserves the right to set and change the starting price, bid increment, end date and other auction parameters for each auction at its sole discretion.
Buy now provides the opportunity to purchase an item immediately, at a set price, without waiting for an auction-style posting to end. The final payment amount will be based on the Buy now price plus shipping (based on size and weight) and applicable taxes (based on delivery address). If your delivery address is within with UK or the European Union, the tax charged will be 20% VAT. Payment must be made on a registered Visa card and all Buy now sales are final.
In recognition of Visa's longstanding support of the Olympic and Paralympic Games, The London 2012 Auction is proud to accept only Visa (debit, credit or prepaid). If you do not have a Visa card, your bank will be able to help you select and apply for the Visa product that best suits your needs.
For more information on obtaining a Visa product, including a prepaid product that can be used immediately, please visit the Visa website
Upon winning an item in the Official London 2012 Auction, payment will processed to your registered Visa card. The final payment amount will be based on the winning bid amount plus shipping (based on size and weight) and applicable taxes (based on delivery address). If your delivery address is within with UK or the European Union, the tax charged will be 20% VAT.
If payment is not successfully charged to the winning bidder's registered card within 24 hours of completion of the auction, the winning bidder will be contacted using the email address or telephone number provided upon registration. If payment is not successfully made within 48 hours of completion of the auction, ISL reserves the right to cancel the winning bid and declare the second highest bidder as the auction winner. Innovative Sports Limited reserves the right to charge a 20% non-refundable administrative fee from winning bidders who do not successfully complete their transaction and pay for their items in full within the designated time frame.
All winning bids are deemed to be sales. All sales from the Official London 2012 Auction are final. If the item has been damaged, or you have questions about an auction item, please contact info@memorabilia.london2012.com.
Delivery charges will be added to the final bid price of each item in the Official London 2012 Auction based on its size and weight. Winning bidders are responsible for these charges, as well as any tariffs, taxes, duties and any other costs associated with shipping auction items to the designated delivery address.
In many cases, dispatch of the item will be delayed. This information, including projected delivery timing, will be communicated within the 'Delivery' field on each product page during bidding.
Innovative Sports Limited reserves the right to cancel or remove auction listings and user accounts at its sole discretion, as well as to re-post items for which there were no winning bids.
The use of the following terms; Us, We, Our refers to Innovative Sports Limited (Registration Number 7483529 and Registered Office: Castlewood House, 77-91 New Oxford Street, London, England, WC1A 1DG). The terms You, Your and You're are references to users of this website. LOCOG refers to the 2012 London Olympic and Paralympic Games Organising Committee. ("LOCOG") Official Partner refers to the organisations that have been selected by LOCOG to be officially affiliated with the event. Licensees refers to the companies which have been granted official permission to produce merchandise pertaining to the International Olympic Committee ("IOC") the International Paralympic Committee ("IPC"), The London 2012 Olympic and Paralympic Games, any official national competing team or any other official organisation relating to the International Olympic movement.
As an extension of the Official London Olympic and Paralympic Games website, use of this website confirms your agreement to both their general terms of use as well as any specific terms and conditions applicable to this online shop set forth.
We reserve the right to change these terms and conditions at any time and continued use of this website will be construed as your acceptance of any new terms. If these terms and conditions are changed in any way the date at which they were last updated will be featured at the top of this page.
By using this website you agree that it is for your own non commercial use and that whilst a visitor to this site you will not use it to infringe, restrict or abuse the rights of others, or distribute material of an illegal nature including but not restricted to obscene, defamatory, racist, xenophobic, homophobic or other discriminatory or derogatory material or material which by its nature is spam or designed for the promotion of another organisation.
You also undertake that you will not gain or attempt to gain access to our information technology systems or those of any partner organisations of LOCOG or to distribute any form of malicious software designed to affect our own information technology systems or that of any other website user. Whilst we have taken the necessary precautions to protect the London 2012 website from malicious software, we cannot be held responsible should a third party implement any form of malicious software on the website and the resulting effects this may have on our users. We reserve the right to withdraw access to the website at our discretion if we feel an individual is in breach of our terms and conditions. As well as report to the police where necessary, the details of any user who may be criminally liable under the Computer Misuse Act 1990.
Use of this website infers an agreement to observe all relevant intellectual property rights, trademarks, copyrights and patents of ours, LOCOG, the IOC, the IPC, the GB Olympic team, any other national or international Olympic or Paralympic organisation, all official Partners of the Olympic Games and other companies, organisations or licensees featured on the Official 2012 London Olympic and Paralympic Games website, official microsites or any Partner Organisations.
We reserve the right to change or remove any part of this website or the entire website itself at any time without notice. We also reserve the right to make the website unavailable in whole or part at our discretion without notice.
Whilst we will make every effort to ensure that our website meets the requirements set forth we can in no way be held liable except where mandated by law for losses or damages caused by the use of the website or any dealings with us. This does not extend to liabilities which we cannot be excluded from under all applicable legislation.
You agree through use of this website to indemnify, defend and hold harmless Innovative Sports Limited, its employees, directors, agents, partners, licensees and any affiliated party from any liability through your own breach of these terms and conditions or illegal action in relation to the use of this website.
If we do not to take legal action whether it be criminal or civil against any party for breach of these terms and conditions, this does not affect our right to do so in future against the same or different parties, whether it be for breaches of a similar or differing nature.
If you wish to return a piece of Official London 2012 Sporting Memorabilia, please contact the retailer from which the item was purchased. For any other product-related enquiries, please contact:info@memorabilia.london2012.com.
Please note that all sales from the Official London 2012 Auction are final. For more information, please see Terms of the Official London 2012 Auction above.
We are committed to respecting and protecting your privacy. Please click here to read our Privacy policy.
No employee of Innovative Sports or Vigorate Digital are permitted to bid on any items listed on london2012.com/auction.
Policy on the environment & sustainability
We are committed to a policy of using recycled materials in all our packaging and correspondence. We also aim to use the fewest possible deliveries when dispatching goods to customers reducing carbon emissions. As an official partner of LOCOG we are dedicated to supporting LOCOG's policies on the environment and sustainability where possible.
To ensure that as many users as possible are able to use our website we have ensured that the accessibility of this website has met and exceeded where possible all legal requirements laid out under the Disability Discrimination Act 2005. For a full explanation of the measures we have taken in conforming with both legislation and international best practice guidelines please read our full accessibility policy here.
Please feel free to contact us at info@memorabilia.london2012.com with any outstanding questions.
If you have been unable to find the information for which you are looking, our dedicated customer service team will be happy to assist you. We endeavour to respond to all enquiries within one working day.